FAQs
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What Is The Cost For Your Services?
What Is The Cost For Your Services?
Our initial meeting and engagement communication are free of charge. We want to ensure that we’re the right fit for you and can provide the assistance you need. Please feel free to contact us anytime for a no-obligation chat.
Our Fees align with the NDIS Pricing Arrangements and Price limits guidelines. To View these CLICK HERE.
As of 01/10/2024, our fee for full plan application assistance is an upfront $500. This covers everything from the very start through to your plan being implemented.
If you require plan application assistance that begins partway through the process, this will be charged at an hourly rate of $77 per hour.
This rate also applies to our plan navigation assistance service.
Do I Need To Already Have An NDIS Plan To Access Support Coordination?
Do I Need To Already Have An NDIS Plan To Access Support Coordination?
You must have Support Coordination funding in your plan to engage with a support coordinator.
Your funding is based on what is ‘reasonable and necessary’ to pursue your goals, in addition to the support provided by family, friends, and other community and government services.
Where reasonable and necessary, support coordination will be included in the Capacity Building budget. This is a fixed amount for a support coordinator to help you use your plan.
If your plan describes (or ‘states’) the level of support coordination funded, you can only purchase this level of support coordination.
If your plan does not describe the level of support coordination funded, you can choose to purchase the level of support coordination that suits your needs.
If you need help applying for a NDIS plan, click here to be taken to our NDIS plan application assistance page.
How Does Support Coordination Get Included in Your Plan?
The NDIA will provide you with separate funding for support coordination if they deem it to be of benefit to you, while they construct your plan. Your funding is based on what’s “reasonable and necessary” for your goals. Support coordination can be part of your Capacity Building budget.
Your planner or local area coordinator can help you apply for Support coordination in your plan at a plan review if you do not currently, but wish to have it.
Click here to be taken to our 'how to' page.
How Do I Change Support Coordinators?
How Do I Change Support Coordinators?
Participants can choose to change support coordination providers at any time, as long as they follow the notice periods in their service agreement with their current support coordinator.
As part of the handover process, the current support coordinator should prepare a report.
If you do not feel comfortable having the conversation with your current Support Coordinator, you can ask your plan manger (if you are plan managed) or you can contact the NDIA directly to do this on your behalf. Email at information.access@ndis.gov.au or call 1800 800 110.
The support coordinator should then end the service booking so that you can create a new service agreement and booking with the new support coordinator.
You can then put in a request for service via your NDIS portal, or speak to us and we can arrange the new allocation.
What Is The Difference Between A Local Area Coordinator or Early Childhood Partner And A Support Coordinator?
What Is The Difference Between A Local Area Coordinator or Early Childhood Partner And A Support Coordinator?
Understanding who is who of the NDIS world can be very tricky, especially when you speak to different people all of the time, in different areas, with different roles.
The key difference between Local area coordinators (LAC), early childhood partners and Support Coordinators (SC) is:
A LAC will be your first point of contact when setting up your plan if you are an adult.
A early childhood partner will be your first point of contact for setting up a plan for a child.
A SC (us) may link up with you once your plan is established, if you have been awarded funding for Support Coordination in your plan. A SC does not replace the service of a LAC or early childhood partner, they also do not replace the service of a plan manager, they are an additional service.
What Is The Difference Between A Plan Manager And A Support Coordinator?
What Is The Difference Between A Plan Manager And A Support Coordinator?
The key difference between Plan Managers (PM) and Support Coordinators (SC) is:
A PM can help with the financial side of your plan, while an SC can help manage your supports and providers.
A PM is like your own NDIS-specialised accountant, overseeing the financial aspects of your personalised NDIS plan. They are your expert in NDIS funding matters, making it easier for you to navigate the system and get the most out of your entitlements. With a PM, you retain an active role in managing your funds and choosing your service providers.
Unlike PMs, SCs do not handle the financial aspects of your NDIS plan. Instead, they act as the go-between for participants and service providers, helping you to set up your supports and checking in regularly to see if any adjustments are needed. They can also help you to choose your supports and providers, arrange assessments, manage Service Agreements, and assist in plan renewal or review.
Can Emmy SC advocate for me?
Can Emmy SC advocate for me?
As support coordinators, it is part of our role to advocate for your needs in everything we do, however sometimes a professional advocate may be required. Follow the link for more information - Disability advocacy - DFFH Service Providers
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